Privacy Policy
Privacy Policy — The Held Co
Last updated: August 2026
The Held Co ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information we collect
When you subscribe or interact with our site, we may collect:
Name, email address, mailing address, and phone number
Payment information (processed securely by Stripe — we never see or store your full card details)
Information you provide voluntarily, such as through our market research survey or by emailing us
How we use your information
We use your information to:
Fulfill your subscription and mail your monthly letter
Process payments and manage billing
Communicate with you about your subscription, including order confirmations and account updates
Send occasional newsletters or promotional emails, if you've opted in (you can unsubscribe anytime)
Improve our products based on feedback and survey responses
Who we share information with
We work with a small number of trusted service providers to run our business:
Stripe — payment processing
Kit (ConvertKit) — email communications
Squarespace — website hosting
USPS or other shipping carriers — delivering your letter
We do not sell your personal information to third parties.
Your choices
You can update your address or payment method anytime through your Customer Portal
You can unsubscribe from marketing emails at any time using the link in any email
You can cancel your subscription anytime — see our Subscription Terms for details
To request that we delete your personal information, email us at hellotheheldco@gmail.com
Children's privacy
The Held Co is not directed to children, and we do not knowingly collect information from anyone under 13.
Changes to this policy
We may update this policy from time to time. Changes will be posted here with an updated date.
Contact us
Questions about this policy? Reach us at hellotheheldco@gmail.com.