Terms of Service & Cancelation Policy

How it works When you subscribe to The Held Co, your card is charged monthly or annually (depending on your plan), starting the day you sign up, and once each month/year after that on the same date. Your letter ships shortly after each charge.

Cancelling anytime No contracts, no minimums. You can cancel whenever you'd like through your https://billing.stripe.com/p/login/3cIfZgcIx0mh6yMcsL7IY00.

No need to email us, though we're always happy to hear from you. Once cancelled, you won't be charged again, and you'll still receive any letter already in progress for the current billing period.

Refunds Because each letter is prepared and shipped shortly after billing, we're not able to offer refunds once a letter has shipped. If something arrives damaged or you never receive it, please reach out to us at hellotheheldco@gmail.com and we'll make it right.

Address changes & lost mail If you move, please update your address in your Customer Portal before the 1st of the month to make sure your next letter reaches you. We are not responsible for delays or loss caused by USPS, but we'll always try to help make it right.

Questions Reach us anytime at hellotheheldco@gmail.com  — we're a small, family-run business and we read every message.